Client Success Story
Huru
How Huru Streamlined Training and Upskilled Over 3,000 Professionals with Beeline.
Huru partnered with Beeline to transform nationwide partner training, moving from manual sessions to a scalable digital academy. With over 450 partner locations, Huru now trains 100–200 people daily, surpassing 3,000 completions, reducing errors by 30 percent, and ensuring consistent, high-quality onboarding and refresher training across South Africa.
Huru provides essential security check services across South Africa, dedicated to removing barriers to employment. Through partnerships with PostNet and Jetline, Huru uses advanced fingerprint biometrics to make fast and effective criminal record checks accessible in all nine provinces, helping more people get hired for critical roles.
The Opportunity for Improvement
With a well-established network of over 450 partner locations, Huru’s primary focus was on revamping their training processes to enhance efficiency and reduce the immense workload on their support and operations teams.
Their existing in-person training method, while functional, presented several key opportunities for strategic improvement:
- Enhancing Team Capacity: Empower support and operations teams by reducing the high volume of repetitive queries, freeing them to focus on higher-value tasks.
- Improving Knowledge Retention: Move beyond one-off training to continuous learning and on-demand refreshers, boosting partner confidence and reducing errors.
- Streamlining Communication: Deploy procedural updates and training modules instantly across the network to keep every partner aligned.
- Ensuring Service Consistency: Create a single source of truth for training, ensuring high-quality, standardised information for all partners.
The Solution
Huru partnered with Beeline to create the Huru Academy, a digital training platform that transformed their training framework. This scalable, standardised, and flexible online learning experience directly addressed their goals.
With Beeline, Huru can now provide on-demand initial training and push out crucial refresher courses to their entire network instantly. Trainees across the country can learn at their own pace, refer back to material when needed, and be assessed against the same high standard.
The Impact
The implementation of Beeline's digital training solution had a transformative effect on Huru's operational efficiency and service quality.
- Massive Increase in Training Capacity: From training 4–5 people per day to 100–200, issuing over 3,000 training completions, including 1,750 in just four weeks.
- Significant Error Reduction: Standardised refresher training led to a 30% reduction in operational errors, improving service quality.
- Enhanced Partner Support: Faster, more consistent onboarding and continuous development for employees at PostNet and Jetline, boosting skills and increasing store traffic.
"All of a sudden, rather than 4 or 5 trainees going through this process in a day, it's now 100 or even 200."
— Vincenzo Gonzales, Operations Manager, Huru
By shifting from a manual, one-off training model to a dynamic digital ecosystem, Huru has enhanced the skills and knowledge of its entire partner network. The partnership with Beeline provides a robust and efficient platform to ensure high-quality service delivery, supporting Huru’s mission to remove employment barriers across South Africa.
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