From everyone at Beeline, thank you for using our platform and services! We build and offer them to help you learn, train, connect and share, better. There are plenty of people using Beeline every day. Because we don't know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat.
When we say “Company”, “we”, “our”, “Beeline”, or “us” in this document, we are referring to Beeline Learn (Pty) Ltd.
When we say “Services”, we mean any product, tool, feature or service created, offered and maintained by Beeline Learn (Pty) Ltd, whether delivered within a web browser, desktop application, mobile application, or another format.
When we say “You”, “your”, “client”, “user” or “customer”, we are referring to the people or organisations that own an account on one or more of our platforms.
We may update these Terms of Service in the future. Whenever we make a significant change to our policies, we may also announce them on our company blog. We encourage your to check back here frequently to ensure you are kept updated.
By clicking your consent (e.g. “Continue”, “Sign-in”, “Sign-up”, “Register”, “Log In” or “Create Account”) or by using our Services, now or in the future, you are agreeing to the latest Terms of Service. That is true for any of our existing and future products and all features that we add to our Services over time. There may be times when we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.
If you violate any of the terms, we may terminate your account or organisation profile. That's a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are and keeping an open door to your feedback.
So long as you comply with these Terms, Beeline gives you a limited, personal, non-exclusive, and non-assignable license to access and use our Services.
If there is any disagreement or dispute relating to these Terms and related Rules and Policies, please note that most disputes can be resolved, so before bringing a formal legal case, please first try contacting our Team at info@beeline.life. We would be happy to try and resolve them together with you.
We offer a variety of plans of our Services tailored for organisational use, including Free Trials, Paid Trials or Pilots, and Monthly or Annual Subscriptions.
Free Trials: If you are using a free plan of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data. We explain the length of the trial when you sign up. After the trial period, you need to pay in advance to keep using the paid features of the Service. If you do not pay, we will freeze your access to any paid features, and those features will remain inaccessible until you make the relevant payment.
Upgrading to paid plans: If you are upgrading from a free trial to a paid version, we will require payment and either charge your card immediately, or invoice accordingly, and your billing cycle will start on the day of the upgrade. If you upgrade, add on or increase your usage limits during a billing cycle, the increased rate for your modified plan will take effect immediately and will be applicable for the remainder of the billing cycle, subscription or trial period.
Downgrading paid plans: For downgrades in plan level, the new rate will begin from the start of the next billing cycle.
Custom plans and pilots: For paid services, custom trial periods and pilots that are facilitated by the Beeline team. The duration and price of these plans, pilots and trials will be communicated to you in writing, in a pilot or trial agreement, and must be agreed upon in writing before proceeding. As with other paid services and subscriptions, if there is a payment due, it will be due immediately.
Plan usage restrictions: All paid plans, paid services, trials and pilots may have restrictions on their use. This may be in the form of the number of users, active users, administrators, content, features or otherwise specified during the registration process or agreement entered into.
Unless otherwise specified in the pilot or trial agreement, payments for paid plans will be due on either a monthly or annual basis, depending on what was selected during online registration or agreed upon in writing in the form of a pilot, trial or subscription agreement.
Unless stated otherwise in the relevant agreement, each plan will automatically renew for periods equal to the initial period at the current rates, unless either party elects not to renew the Subscription Term. This should be done by providing written notice to the other party at least 30 days prior to the expiry of the subscription period, in which case your subscription will expire at the end of your current billing cycle.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for the payment of all taxes, levies, or duties.
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products or services for any reason, just contact our support team and we'll take care of you. This may be in the form of full refunds, partial refunds, or credits - depending on the case. We reserve the right to decline refund requests.
We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account and subscription with us. By emailing us at info@beeline.life requesting cancellation, we will be able to promptly cancel your account and terminate your subscription.
As an individual, should you wish to cancel and delete your account, either contact us at info@beeline.life request account deletion, or follow the prompts and steps provided in the web and mobile applications by going to the “My Profile” section.
Our legal responsibility is to workspace owners and admins, which means we cannot cancel or delete an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us at info@beeline.life. We will gladly reach out to any current account owners at the email addresses we have on file.
What happens when you cancel or delete your account?
You, as the client or user of our platform, may have the option to create custom data fields to collect specific information from learners or other users. You are solely responsible for the data you collect using these custom fields.
You agree to only collect and process personal data that is lawful, necessary, and for a specific, articulated purpose. Any collection of personal data should be done in full compliance with the applicable data protection laws, including the Protection of Personal Information Act (POPI Act) and international data protection laws such as GDPR and other laws as applicable to your location of use and operations.
While our platform provides features for data collection, it is your responsibility as the user or client to ensure that you have a valid legal basis for collecting and processing any personal information, including but not limited to obtaining the necessary consents from data subjects.
It is also your responsibility to provide clear and comprehensive information to data subjects about how their data will be used, stored, and processed.
We take the protection of personal data seriously and employ reasonable security measures to protect the data on our platform. However, you are responsible for ensuring that any personal data you collect and store on our platform is done so securely and in compliance with applicable laws.
In the event of a data breach that affects any personal data you have collected or stored on our platform, we will notify you as soon as reasonably possible. You agree to cooperate with us in any investigation or action related to such a breach and to notify any affected individuals or regulatory bodies as required by law.
You agree to indemnify and hold harmless Beeline, its officers, directors, employees, and agents from and against any claims, actions, demands, losses, liabilities, damages, and costs arising out of or in connection with your collection, use, and disclosure of personal data, especially data collected using custom fields, and any breach of applicable data protection laws.
To the fullest extent permitted by law, Beeline shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, due to your collection, use, or disclosure of personal data using our platform.
We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. The list of all sub-processors who handle personal data for Beeline includes Brevo, Sentry.io, Slack, Google Analytics, Expo, and Grafana.
Under the California Consumer Privacy Act (“CCPA”), Beeline is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms of Service and our Privacy Policy. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip side, you agree to comply with your requirements under the CCPA and not use Beeline’s Services in a way that violates the regulations.
We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
We also strive to test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.
In our relationship with any paid users, customers and clients, both parties understand and agree that confidential business, technical, or financial information may be shared (referred to as "Proprietary Information"). For us, this includes details about the Service's features, functionality, performance, and technical and financial information relating to the platform and Services. For you, this includes your non-public data provided to us for the purpose of providing our Services.
To protect this confidential information, each of us agrees to take appropriate measures to not disclose this information to any third party, except in the course of providing the Services or as explicitly allowed. This confidentiality agreement does not apply to information that is in the public domain after five years of disclosure or information already in the possession of the receiving party.
To allow us to celebrate our relationship, each of us shall allow the other the right to use its name in marketing materials, on the condition that both parties agree to keep confidential the nature of their relationship and any specific details related to it - unless otherwise agreed upon or requested in writing.
We mention liability throughout these Terms but to put it all in one section:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that's on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general giving a damn. If you choose to use our Services, thank you for betting on us.
If you have a question about any of the Terms of Service, please contact our team at info@beeline.life.
If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.
If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Beeline, our officers, directors, suppliers, partners, and agents against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.
Beeline aims to give you great Services but there are some things we can't guarantee. Your use of our Services is at your sole risk. You understand that our Services, including any content posted or shared by users on the Services, are provided "as is" and "as available" without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, Beeline does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. No advice or information obtained from Beeline or through the Services will create any warranty or representation.
Beeline hosts user-generated content on various feeds and comments within the application. The views, opinions, and content shared by users do not necessarily reflect those of Beeline, its staff, or affiliates. We do not endorse or guarantee the accuracy or appropriateness of user-submitted content.
Important Notice for Parents and Guardians:
In accordance with the Protection of Personal Information Act, 2013 (POPIA), if a child under the age of 18 uses our Services, including contributing to or accessing user-generated content, we require lawful consent from a parent or legal guardian before collecting, processing, or storing their personal information. This includes data collected through participation in feeds, comments, or any interactive features of the app. By allowing a child to use the Services, you acknowledge and consent to the collection and processing of their information for the purpose of providing and improving the Services.
Just to be clear: TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES AND GUARANTEES, WHETHER IMPLIED OR EXPRESS AND WHETHER ARISING BY LAW, CONTRACT OR A COURSE OF DEALINGS BETWEEN US.